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AMA Guidelines for Doctor/Patient

EMAIL Established 6/00

The American Medical Association has adopted a set of guidelines for making e-mail a more effective means of communication between doctors and patients, while staying mindful of privacy issues and possible technical glitches.

Given the widespread use of e-mail, the AMA said it is "a viable avenue for patient communication," and cited many studies that show it is beneficial to patients. The group said e-mail has the potential to streamline "routine" health matters.

The AMA acknowledged the need to protect patient privacy by requiring doctors to tell patients whether anyone besides the intended recipient will read the message or see it during processing.

Password-protected screen savers should be used for workstations in the office, hospital and at home, the AMA said.

Although doctors should maintain a mailing list of their patients, the AMA said doctors should never send group e-mails where other recipients are listed. Additionally, doctors should not share patients' e-mail addresses with marketers or family members.

Thanks to CNN.


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padRatings Examined: Internet Health Info
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J Med Internet Res, 1/02
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padInternet Use for Medical Info
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The Wall Street Journal, 7/03
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Patient Information Websites Studied: Breast Ca Info
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padEmail to Communicate Betwen Pts and Docs
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Medscape Instant Poll, 12/04
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